Support in cold weather
We hope that all Turn2us users will keep safe and warm during this period of adverse weather.
You can always our online services, including our Benefits Calculator and Grants Search, on the Turn2us website.
If you need help during this period of cold weather, the following organisations and resources may be useful to you.
Local council
Your local council will be able to advise you further on local sources of emergency help that are open including foodbanks. Some services may not be available, but there should be someone on duty to give you information about the services that are available in your area and how to access them
The Turn2us Emergency Assistance guide provides information on what may be available generally in an emergency in terms of benefits, foodbanks and other sources of help.
Utility companies - electricity, gas and water
For all enquiries about your power and water supply, contact your energy company.
Energy companies
Ofgem has a list of energy company contacts for England, Scotland and Wales
See the Consumer Council for Northern Ireland for gas and electricity suppliers in Northern Ireland
Water companies
Ofwat has a list of water company contacts in England and Wales
See the Scottish Water website for more information in Scotland
See the Northern Ireland Water website for more information in Northern Ireland
See the Turn2us Help with Housing Costs information section
Housing and homelessness
Your local council will be able to advise you further on help for anyone who is homeless and what help is available in terms of emergency shelters.
The following organisations can advise further on housing and homelessness issues:
UK
Shelter
Check the website for the country you live in to check when the Shelter helpline will be open over Christmas.
Northern Ireland
Concerned about a homeless person?
In England and Wales, you can contact Streetlink. The details you provide are sent to the local authority or outreach service for the area in which you have seen the person, to help them find the individual and connect them to support.
The local council or Shelter Scotland can advise in Scotland or read the Daily Record article: What to do if you see a homeless person sleeping rough in Scotland.
In Northern Ireland, the local council, Housing Executive NI or Simon Communities NI can advise further.
Health
Read the NHS guide to keeping warm, keeping well in cold weather
Read the Age UK cold weather alerts page