Turn2us Intermediaries User Guide - Key features of intermediary accounts

There are certain features for intermediaries on the Turn2us website that are only available if you have a ‘My Turn2us’ intermediaries account.

Benefits Calculator

Breakdowns

Access a simple breakdown of how each benefit entitlement in the results page was calculated.

Better off calculations

You can now save unlimited calculations, and compare up to six calculations (scenarios) per client.

View and download previous client calculations.

Download  comparisons of two or more calculations and view in a graph

Grants Search

Some charitable funds on the Turn2us Grants Search database can only be accessed via an application from an intermediary. These funds do not appear on the public part of the Grants Search. However, intermediaries who have registered for an intermediary account with Turn2us are able to see this information when they do a grants search while logged into their 'My Turn2us' account.

Turn2us direct grant-giving funds

Turn2us has three grant-giving funds to help people on low incomes who meet certain qualifying rules: 

• The Turn2us Elizabeth Finn Fund (EFF) (currently closed)

• The Turn2us Edinburgh Trust

• The Turn2us Response Fund.

If you are an intermediary logged into your intermediary account and you have a client who fits the eligibility criteria for help, you can fill in and submit a full application form online on the Turn2us website to the Elizabeth Finn Fund. If you are a partner for the other two funds, you can also apply online through your intermediary account.

Confidentiality and data protection

All personal details are held in the strictest confidence and in line with our Turn2us Website Privacy Policy.

Our website uses an SSL certificate which makes sure that there is an encrypted connection between the web browser and the server. This means that any personal information that's entered on the website is encrypted when being transferred to the web server.

We have carried out penetration testing where we get a third party company to attempt to hack the website. They report back if there are any vulnerabilities in the site (which there are none).

Passwords

Passwords are all encrypted within our database which means that even if someone were to access the database, they would not be able to read someone's password.

Protection against cyber attacks/hackers

We have a firewall on our web server which is designed to inspect incoming traffic, weed out any malicious attacks and provides a first line of defence between a potential hacker and the data that we are hosting.